Get set up in two minutes.

Meeting apps read the list of cameras when they start, so ClaraCam won't appear in one that was already running during setup. Fully quit the meeting app — on Windows close it from the system tray, on macOS use ⌘Q — then reopen it and pickClaraCam in the video settings. In the browser, refresh the tab. If it's still missing, confirm setup finished in ClaraCam (macOS: the extension is approved; Windows: Studio shows the camera is installed).

macOS blocks new camera extensions until you approve them. OpenSystem Settings → Privacy & Security, scroll to the bottom, and click Allow next to the ClaraCam message (it appears for a few minutes after you try to enable the camera). Approving may require a restart. Then reopen ClaraCam and enable the camera again.

Two common causes. First, ClaraCam needs Windows 11 (build 22000 or later) — its virtual-camera platform doesn't exist on Windows 10, so the camera can't register there. Second, openSettings → Privacy & security → Cameraand turn on Let desktop apps access your camera, then use theInstall button in ClaraCam Studio to register the camera again.

Your physical camera can only be used by one app at a time. Close other apps that might hold it (another meeting app, Camera, a browser tab) and try again. ClaraCam opens your real camera only while an app is actively using ClaraCam, and releases it when the call ends — so if a preview is black, something else usually has the camera.

ClaraCam passes your camera through unchanged when your account isn't active — if you're signed out, your trial has ended, or a subscription lapsed. Open ClaraCam (macOS) or ClaraCam Studio (Windows) and check your account status. If your plan is active, make sure the look isn't turned all the way down — try a preset likePolished. The effect is deliberately subtle by design; it should read as "well-rested," not "filtered."

That card appears when there's no active account on the machine — it's how ClaraCam avoids silently doing nothing. Open the app, sign in, and start your free trial or subscribe. The card clears and retouching begins within a few seconds, even mid-call. (People on the other end see the card mirrored — it's aimed at you.)

Open ClaraCam and adjust the look. Start from a preset —Natural, Polished, or Studio — or fine-tune the individual sliders (skin, eyes, teeth, clarity, tone). Changes apply live, so you can watch the preview while you dial it in. Our default aim is that nobody can tell.

ClaraCam updates itself — verified updates install automatically and never while your camera is live on a call. To remove it: onWindows, uninstall ClaraCam fromSettings → Apps → Installed apps; onmacOS, quit ClaraCam, then remove the camera extension fromSystem Settings → General → Login Items & Extensions → Camera Extensions and drag ClaraCam to the Trash.